On Wednesday, October 21, 2026, our Customer Experience Day (CDX Day) will take place in Oberried near Bern.
Look forward to a day full of discussion, inspiration, and personal connections. Together, we’ll discuss current developments in the customer experience field, share real-world experiences, and explore new ideas and solutions.
The day begins with an optional bike tour in the morning. Bike tour participants are then invited to join us for lunch. The official program for all guests begins at 1:00 p.m. with talks and presentations. Afterward, we’ll wrap up the day with a small reception.
Agenda
optional
8.30 AM: Arrival at the Bike Park
9 AM: Start of the bike tour
12 PM: Lunch
Main program
1 PM: Welcome
Meike Tarabori – Chief Editor at CMM360
1.30 PM: What connects bike stars, team spirit and buffalos
Thömus maxon Racing Team
2 PM: Marketing update
Richard Henke – Head of Marketing at Bucher + Suter
2.15 PM: Bucher + Suter strategy update
Martin Wüthrich – CEO at Bucher + Suter
2.45 PM: The customer’s voice
André Eschler – Product Manager at Post,
Francesco Caruso – IT Specialist at Post,
Jens Traupel – Senior Account Manager at Bucher + Suter
3.15 PM: Breakouts
– Workshops
– Bike Park discovery
4.15 PM: Conclusion
4.30 PM: Happy hour and networking
The number of spots is limited.
